Privacy Policy — Konshilah Natural Stone Mall

Privacy Policy

Konshilah Natural Stone Mall ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share and protect information when you visit our website or use our services.

1. Information We Collect

We may collect the following categories of information:

  • Contact information: name, email address, phone number, postal address when you request a quote, place an order, or contact us.
  • Order and transaction data: order details, billing and delivery addresses, payment confirmations (we do not store full payment card details).
  • Technical data: IP address, browser type, device information, operating system, and pages visited (collected automatically).
  • Communications: correspondence, enquiries, support requests, and feedback you provide.
  • Marketing data: preferences and opt-in status for marketing communications.

2. How We Use Your Information

We use personal information for purposes including:

  • Processing and fulfilling orders, quotations and service requests.
  • Communicating about your order, account, product availability, or delivery.
  • Providing customer support and responding to enquiries.
  • Improving our website, products, and services through analytics and feedback.
  • Sending marketing communications only where you have opted in; you may opt out at any time.
  • Complying with legal obligations and preventing fraud.

3. Legal Basis for Processing (where applicable)

When required by law, we process personal data based on your consent, to perform a contract (e.g., fulfilling orders), to comply with legal obligations, or to pursue our legitimate interests (such as fraud prevention and improving services).

4. Cookies & Tracking

We use cookies and similar technologies to personalise your experience, analyze site usage, and support functionality (e.g., session management). Most browsers allow you to control cookies via settings; however, disabling cookies may limit certain features of the website.

5. Sharing & Disclosure

We may share personal information with:

  • Third-party service providers who perform services on our behalf (payment processors, delivery partners, IT and hosting providers).
  • Our professional advisors or legal advisors when required.
  • Competent law enforcement or regulatory bodies if required by law or to protect our rights.

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorized access, loss, alteration, or disclosure. While we strive to protect your information, no method of transmission or storage on the Internet is 100% secure.

7. Data Retention

We retain personal information only as long as necessary to fulfil the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Typically, order records and related communications are retained for a minimum period required by tax or other laws.

8. Your Rights

Depending on applicable law, you may have the right to:

  • Access or receive a copy of personal information we hold about you.
  • Request correction or update of inaccurate information.
  • Request deletion or restriction of processing in certain circumstances.
  • Object to processing for direct marketing or profiling.
  • Withdraw consent where processing is based on consent.

To exercise these rights, contact us using the details in the Contact Us section below. We may need to verify your identity before responding to requests.

9. International Transfers

If we transfer personal information outside your country, we will take steps to ensure appropriate safeguards are in place to protect your data in accordance with applicable law.

10. Children

Our website and services are not intended for children under 18. We do not knowingly collect personal information from minors. If you believe we have collected information about a child, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of our services after changes indicates acceptance of the updated policy.

12. Contact Us

If you have questions or want to exercise your rights, contact us:

Konshilah Natural Stone Mall
Mobile: +91 91751 14381
Email: konshilastonemall@gmail.com